Last updated: October 24, 2026
Payments for the Start subscription are processed by Paddle.com, our Merchant of Record, which handles refunds.
If you are not happy with Start, you can ask for a full refund within 14 days of any payment, including your first payment and each monthly renewal. No questions asked.
Use the link in your Paddle receipt email, visit paddle.net to find your order, or email support@dailypilatesapp.com with the email you used to pay. Refunds go back to your original payment method, usually within 5 to 10 business days depending on your bank.
When a payment is refunded, Start access for that period ends and the subscription is cancelled. Your Basic access, if you have one, stays.
You can cancel anytime. You keep access until the end of the period you paid for and you will not be charged again.